These Terms of Service ("Terms") govern your use of Levo. By creating an account, subscribing, or using the platform, you agree to these Terms. If you do not agree, do not use Levo.
Please also read our Privacy Policy, Cookie Policy, and Refund & Cancellation Policy, which form part of your agreement with us.
1. Who we are
Levo is operated by LEVO Learning Ltd, a company registered in England and Wales (company number 15457991), registered office 167-169 Great Portland Street, 5th Floor, London, England, W1W 5PF ("Levo", "we", "us", "our"). You can contact us at info@levolearning.co.uk.
2. Definitions
- "Platform" — the Levo website, web application, and any related services.
- "Content" — all revision questions, answers, explanations, method materials, text, design, and software that make up the Platform.
- "Subscription" — a paid plan giving access to some or all of the Platform.
- "Account Holder" — the person who registers and is responsible for an account. Where a parent or guardian subscribes for a student, the parent or guardian is the Account Holder and the contracting party.
- "Student" — the person who uses the Platform to revise.
- "you" / "your" — the Account Holder and, where relevant, the Student.
3. Eligibility and accounts
3.1 The Platform is intended for students aged 13 and over. If you are under 13, you may not create an account; a parent or guardian must create and manage one on your behalf.
3.2 If you are under 18, a parent or guardian must agree to these Terms and enter any paid Subscription on your behalf. By subscribing, that adult confirms they have authority to do so and accepts these Terms as the Account Holder.
3.3 You must provide accurate registration information and keep it up to date.
3.4 You are responsible for keeping your login details secure and for all activity under your account. Accounts are personal to one user. You must not share, sell, transfer, or give others access to your account or login details. Tell us immediately at info@levolearning.co.uk if you suspect unauthorised use.
3.5 We may refuse registration, or suspend or close any account, at our discretion where these Terms are breached (see section 12).
4. The agreement between us
4.1 A contract forms when we confirm your Subscription.
4.2 Where a parent or guardian subscribes for a Student, the contract is between us and that adult. The Student is permitted to use the Platform under that Subscription but is not a party to the payment contract.
5. Subscriptions, billing and automatic renewal
5.1 Plans and prices are shown on our pricing page at the point of purchase. All prices are shown inclusive of any applicable tax.
5.2 Payment is taken through our third-party payment provider, who acts as merchant of record. By subscribing you also accept their terms. We do not store your card details.
5.3 Automatic renewal — please read. Subscriptions renew automatically at the end of each billing period (for example, each month or each year, depending on your plan) at the then-current price, unless you cancel before the renewal date. We tell you the renewal frequency and price clearly before you buy. Your chosen payment method will be charged automatically on each renewal.
5.4 Cancelling renewal. You can turn off automatic renewal at any time from your account settings. Cancellation stops the next renewal; it does not, by itself, end your current paid period — you keep access until the period you have already paid for runs out. Refunds are governed by our Refund & Cancellation Policy.
5.5 Price changes. We may change Subscription prices. Any change applies from your next renewal, and we will give you reasonable notice before it takes effect. If you do not accept the new price, you may cancel before it applies.
5.6 Failed payments. If a renewal payment fails, we may retry it and may suspend or downgrade your access until payment succeeds.
5.7 Subject allowance and extra subjects. Your plan includes the number of subjects shown on the pricing page. Adding a subject beyond that allowance adds a recurring charge for each extra subject, at the price shown at the time. Before the change takes effect we show you the effect on your total and ask you to confirm it, and any mid-period change is prorated by our payment provider.
6. The free "try it" sampler
6.1 Our public pages include a free "try it" sampler so anyone can see how the method works. It needs no account, stores nothing, and is not a trial: it never becomes, or converts into, a paid Subscription.
6.2 The Platform itself is available by paid Subscription only. There is no free trial or free tier of the Platform.
7. Your licence to use Levo
7.1 We grant you a limited, personal, non-exclusive, non-transferable, revocable licence to access and use the Platform and Content for your own private study, for as long as your Subscription is active and you comply with these Terms.
7.2 This licence grants you nothing beyond that. In particular, you do not acquire any ownership of the Platform or Content, and no other rights are granted by implication.
8. Acceptable use
You agree that you will not, and will not attempt to:
- share, resell, sublicense, or provide access to your account or the Content to anyone else;
- copy, reproduce, download in bulk, scrape, harvest, republish, distribute, or create derivative works from the Content, except for your own personal revision use on-screen;
- use the Platform to build, train, or improve any competing product, dataset, or model;
- reverse engineer, decompile, or attempt to extract the source code, question bank, or underlying data of the Platform;
- circumvent, disable, or interfere with any security, access-control, rate-limiting, or usage-monitoring feature;
- use bots, scripts, or automated means to access the Platform or extract Content;
- upload or submit anything unlawful, harmful, or that infringes another person's rights;
- misuse the Platform in any way that disrupts it or other users, or that breaks any applicable law.
Breaching this section is a serious breach of these Terms and may result in immediate suspension or termination without refund, and we reserve all legal remedies.
9. Intellectual property
9.1 All Content, and the Platform itself — including the question bank, answers, explanations, the Levo method, software, design, and the Levo brand and trademarks — is owned by us or our licensors and is protected by intellectual property law. All rights not expressly granted are reserved.
9.2 Levo's revision questions and answers are original works created by us from publicly available specifications. Levo is not affiliated with, endorsed by, or connected to any examination board. Exam board and qualification names are used only to describe the curriculum our Content covers, and remain the property of their respective owners.
9.3 Any feedback or suggestions you send us may be used by us freely and without obligation to you.
10. Answers and data you submit
When you use Levo, you enter answers and generate progress data. You keep any rights you have in what you write. You grant us a licence to store and process it as needed to run the Platform, track your progress, and improve our services, as described in our Privacy Policy.
11. Availability, and no guarantee of results
11.1 We work to keep the Platform available and accurate, but we provide it on an "as available" basis. We do not guarantee it will be uninterrupted, error-free, or available at any particular time, and we may modify, suspend, or withdraw features.
11.2 Levo is a study tool. It supports revision; it does not guarantee any particular exam grade, result, or outcome. Your results depend on many factors outside our control.
12. Suspension and termination
12.1 We may suspend or terminate your access immediately if you breach these Terms (in particular section 8), if payment fails, or where we are required to by law. Where a breach is serious — such as account sharing or misuse of Content — we may do so without refund.
12.2 You may stop using the Platform and cancel at any time as described in section 5 and our Refund & Cancellation Policy.
12.3 On termination, your licence to use the Platform ends. Sections that by their nature should survive (including intellectual property, acceptable use, disclaimers, and limitation of liability) continue to apply.
13. Our liability
13.1 Nothing in these Terms limits or excludes our liability where it would be unlawful to do so — including liability for death or personal injury caused by our negligence, or for fraud.
13.2 We are not liable for losses that were not reasonably foreseeable, for loss caused by events outside our reasonable control, or for business losses (the Platform is for personal study).
13.3 Subject to 13.1, our total liability to you for any claim connected with the Platform is limited to the amount you paid us for your Subscription in the 12 months before the claim arose.
13.4 Your statutory rights as a consumer are not affected by these Terms.
14. Changes to these Terms
We may update these Terms from time to time. If we make a significant change, we will give you reasonable notice by email or through the Platform. Continuing to use Levo after a change takes effect means you accept the updated Terms. The current version always lives at levolearning.co.uk/terms.
15. General
15.1 These Terms are the entire agreement between us regarding the Platform.
15.2 If any part of these Terms is found to be invalid, the rest continues to apply.
15.3 Our not enforcing a term is not a waiver of it.
15.4 You may not transfer your rights under these Terms. We may transfer ours if Levo is restructured or sold, without reducing your rights.
16. Governing law
These Terms are governed by the law of England and Wales, and disputes are subject to the courts of England and Wales. If you live elsewhere in the UK, you may bring proceedings in your local courts; mandatory consumer protections of your country of residence continue to apply.
17. Contact
Questions about these Terms: info@levolearning.co.uk.