Consumer law

Overview

The Consumer Rights Act 2015, satisfactory quality, fit for purpose and as described, rights over faulty goods and services, product safety, Trading Standards, and the costs and benefits of compliance.

What you need to know

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Questions from this subtopic

Each one with the model answer underneath.

1. 1

   What is the purpose of consumer law?

   Model answer

   Consumer law protects customers from being sold faulty, unsafe or misdescribed goods and services. Consumer law also gives buyers a way to claim a remedy.

2. 2

   Which Act is the main UK law on consumers' rights when buying goods and services?

   Model answer

   The Consumer Rights Act 2015 is the main UK law on consumers' rights when buying goods, services and digital content.

3. 3

   State the three standards that goods must meet under the Consumer Rights Act 2015.

   Model answer

   Goods must be of satisfactory quality and fit for purpose. Goods must also match their description.

4. 4

   What does satisfactory quality mean for goods?

   Model answer

   Satisfactory quality means goods are of the standard a reasonable person would expect, given the price and description. Goods should be durable and free from minor defects.

5. 5

   What does fit for purpose mean for goods?

   Model answer

   Fit for purpose means goods do the job they are made for. Goods must also suit any particular purpose the customer made known before buying.

6. 6

   What does it mean for goods to be as described?

   Model answer

   Goods must match any description on the packaging, in adverts or given by the seller. A jumper sold as 100% wool must not contain acrylic.

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