Training and staff development

Overview

Induction, on-the-job and off-the-job training, how training raises productivity, customer service and retention, vocational and academic qualifications, apprenticeships, and the costs of development.

What you need to know

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Questions from this subtopic

Each one with the model answer underneath.

1. 1

   What is training?

   Model answer

   Training is the process of teaching employees the skills and knowledge they need to do their jobs.

2. 2

   What is induction training, and why does it matter?

   Model answer

   Induction training introduces new staff to the business, its rules and their colleagues. New staff become productive more quickly as a result.

3. 3

   What is on-the-job training?

   Model answer

   On-the-job training is carried out at work while the employee does the job, often by shadowing an experienced colleague.

4. 4

   Give one advantage and one disadvantage of on-the-job training.

   Model answer

   On-the-job training is cheap and directly relevant to the job. On-the-job training can pass on a colleague's bad habits and slow down production.

5. 5

   What is off-the-job training?

   Model answer

   Off-the-job training is carried out away from the workplace, such as at a college or training centre.

6. 6

   Give one advantage and one disadvantage of off-the-job training.

   Model answer

   Off-the-job training can teach specialist skills with expert trainers. Off-the-job training is costly and takes staff away from their work.

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