Effective recruitment

Overview

The roles of directors, managers, supervisors and staff, job descriptions and person specifications, application forms and CVs, and internal against external recruitment.

What you need to know

Answer each one before you reveal it.

Questions from this subtopic

Each one with the model answer underneath.

1. 1

   What are the main responsibilities of directors?

   Model answer

   Directors are appointed by shareholders to run the company and set its long-term strategy. Directors are accountable to shareholders for the company's performance.

2. 2

   What do senior managers do?

   Model answer

   Senior managers turn the directors' strategy into plans for their department or region. Senior managers are responsible for the performance of large teams.

3. 3

   What is the role of a supervisor or team leader?

   Model answer

   A supervisor oversees the day-to-day work of a small team. Supervisors allocate tasks, monitor quality and solve problems on the spot.

4. 4

   Who are operational staff?

   Model answer

   Operational staff carry out the core day-to-day work of the business, such as making products or serving customers. A checkout assistant is an example.

5. 5

   Who are support staff?

   Model answer

   Support staff provide specialist help that lets the business run smoothly, such as IT, cleaning and administration. Support staff do not produce the main product themselves.

6. 6

   What is a job description?

   Model answer

   A job description sets out the title, main tasks and responsibilities of a job. A job description tells applicants what the role involves.

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