Which law sets out the main rights of consumers buying goods in the UK?

The Consumer Rights Act 2015 sets out the main rights of consumers. The Act covers goods, services and digital content.

What can a customer do if goods are faulty within 30 days of purchase?

The customer can reject the goods and claim a full refund. The Consumer Rights Act 2015 gives this short-term right to reject.

What rights does a consumer have when buying a service?

A service must be carried out with reasonable care and skill. If no time or price was agreed, the work must be done in a reasonable time for a reasonable price.

Edexcel GCSE Business 1BS0

Enterprise and Entrepreneurship

Topic overview The dynamic nature of business Risk and reward The role of business enterprise

Spotting a Business Opportunity

Topic overview Customer needs Purpose and methods of market research Market research data and its reliability Market segmentation The competitive environment

Putting a Business Idea Into Practice

Topic overview Business aims and objectives Business revenues, costs and profits Cash and cash flow Sources of business finance

Making the Business Effective

Topic overview Business ownership and limited liability Franchising as a start-up option Business location The marketing mix Business plans

Understanding External Influences on Business

Topic overview Business stakeholders Technology and business Legislation and business The economy and business Responding to external influences

Growing the Business

Topic overview Organic and inorganic business growth Public limited companies and finance for growth Changes in business aims and objectives Business and globalisation Ethics, the environment and business

Making Marketing Decisions

Topic overview Product design, life cycle and differentiation Price and pricing strategies Promotion strategies and technology Place and methods of distribution Using the marketing mix to make business decisions

Making Operational Decisions

Topic overview Business operations and production processes Working with suppliers Managing quality The sales process

Making Financial Decisions

Topic overview Profit, profit margins and ARR Understanding business performance

Making Human Resource Decisions

Topic overview Organisational structures and communication Different ways of working Effective recruitment Effective training and development Motivation in the workplace

Understanding External Influences on Business

Legislation and business

3 things to know
Paper 1

Overview

Consumer law and the Consumer Rights Act 2015, employment law, the National Living Wage from April 2026, discrimination and health and safety law, and the costs and benefits of compliance.

What you need to know

Answer each one before you reveal it.

Your recallNot started

Key term

State the three requirements that goods must meet under the Consumer Rights Act 2015.

Key term

Why does the government pass laws that affect businesses?

Key term

What is the purpose of consumer law?

Questions from this subtopic

Each one with the model answer underneath.

1
Why does the government pass laws that affect businesses?
Model answer
Legislation protects consumers and employees from being treated unfairly. Laws also set fair rules so businesses compete on equal terms.
2
What is the purpose of consumer law?
Model answer
Consumer law protects customers by setting standards for the goods and services they buy. Customers gain a right to a remedy when something goes wrong.
3
Which law sets out the main rights of consumers buying goods in the UK?
Model answer
The Consumer Rights Act 2015 sets out the main rights of consumers. The Act covers goods, services and digital content.
4
State the three requirements that goods must meet under the Consumer Rights Act 2015.
Model answer
Goods must be of satisfactory quality. Goods must be fit for purpose. Goods must be as described.
5
What can a customer do if goods are faulty within 30 days of purchase?
Model answer
The customer can reject the goods and claim a full refund. The Consumer Rights Act 2015 gives this short-term right to reject.
6
What rights does a consumer have when buying a service?
Model answer
A service must be carried out with reasonable care and skill. If no time or price was agreed, the work must be done in a reasonable time for a reasonable price.

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Enterprise and Entrepreneurship

Spotting a Business Opportunity

Putting a Business Idea Into Practice

Making the Business Effective

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Revenue = price × .

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AGoods must be of satisfactory quality.

BGoods must be fit for purpose.

CGoods must be as described.

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Cash inflows means money coming into a business.

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