Non-verbal communication

Overview

Eye contact, open and closed posture, postural echo, touch, and personal space with Hall's zones and the effects of culture, status and gender.

What you need to know

Answer each one before you reveal it.

Questions from this subtopic

Each one with the model answer underneath.

1. 1

   What is verbal communication?

   Model answer

   Verbal communication is passing on a message using words, either spoken or written.

2. 2

   What is non-verbal communication?

   Model answer

   Non-verbal communication is passing on a message without using words. Examples include eye contact, facial expressions, posture, touch and personal space.

3. 3

   How does eye contact regulate the flow of a conversation?

   Model answer

   Eye contact signals whose turn it is to speak. A speaker looks back at the listener near the end of an utterance to hand over the turn.

4. 4

   What did Kendon find about eye contact in conversation?

   Model answer

   Kendon found that speakers looked away as they began talking and looked at the listener as they finished. Listeners were slower to reply when a speaker ended without looking up.

5. 5

   How can eye contact signal attraction?

   Model answer

   People make more eye contact with someone they are attracted to. The pupils also dilate when looking at someone we find attractive. Hess found men rated a woman's photo as more attractive when her pupils had been enlarged.

6. 6

   How does eye contact express emotion?

   Model answer

   Prolonged eye contact can show affection or, as a hard stare, hostility. Avoiding eye contact can signal embarrassment, sadness or guilt.

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