How do businesses identify quality problems?

What customers expect of goods and services, identifying and measuring quality, quality control against quality assurance, total quality management, product recalls, and quality problems as a business grows.

What you need to know

Answer each one before you reveal it.

Your recallNot started

Key term

What does quality mean in business?

Key term

What do customers expect from the quality of a manufactured good?

Key term

What do customers expect from the quality of a service?

Questions from this subtopic

Each one with the model answer underneath.

1
What does quality mean in business?
Model answer
Quality means a product or service meets customers' expectations and is fit for its purpose. A cheap product can still be high quality.
2
What do customers expect from the quality of a manufactured good?
Model answer
Customers expect a good to work properly, last a reasonable time and look as described. Customers also expect the good to be safe.
3
What do customers expect from the quality of a service?
Model answer
Customers expect a service to be reliable, prompt and delivered by polite, knowledgeable staff. A hairdresser's customer expects the agreed cut on time.
4
How do businesses identify quality problems?
Model answer
Businesses find faults by inspecting products and testing samples. Customer complaints, returns and online reviews also reveal problems.
5
How can a business measure quality?
Model answer
A business can count the number of faulty products, complaints or returns. Customer satisfaction scores and review ratings are other measures.
6
What is quality control?
Model answer
Quality control is checking products for faults, usually by inspection at the end of production. Faulty items are rejected or reworked.

See the rest and revise

Other ways to work this

The same content, four other ways.

What is inside Levo

Six ways to work the same material.

1Closed book

2Open book

3Closed book

See a huge jump in your memorisation

Answer cold, learn it, then prove it stuck. Levo tracks the jump between your first attempt and your last.

Business in the Real World

Influences on Business

Business Operations

Human Resources

Cram a whole paper in one sitting

Sort every topic into what you know and what you do not, then drill only the weak ones.

The pays a fee and a share of revenue.

franchiseefranchisorshareholder

Blank Blitz consolidates the facts

Rapid timed gap-fills on the terms and numbers you need to recall without thinking.

AThe business pays more interest on the money it owes.

BHigher interest charges raise costs and reduce profit.

CThe business will pay £1,000 more interest each year.

Build It trains answer structure

Assemble a full-mark answer from its marking points, in the order an examiner wants them.

Wage means pay based on the number of hours worked.

TrueFalse

Test It catches misconceptions

Spot the fault in a statement. The traps are the mistakes students actually make.

721941163128510

Brain Breaks between sessions

Short focus games to reset attention, so the next set lands better than the last.

Every question in Business Operations, on a schedule.

Attempt a question from memory, write the correct version, then attempt it again. Levo records the jump between your first attempt and your last, and brings each question back on the day you are due to forget it.

Start revising, £5 a month See how the method works

Or £46 a year, about £3.83 a month. Cancel anytime.