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Marketing

Market research methods and interpreting findings

  • 3 things to know
  • Paper 2

Overview

Questionnaires, surveys, samples, interviews and focus groups, quantitative against qualitative data, market size, calculating market share, growth and survey results, and the dangers of misreading findings.

What you need to know

Answer each one before you reveal it.

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Key term

What is a questionnaire?

Key term

What are the benefits and drawbacks of questionnaires?

Key term

What is a survey in market research?

Questions from this subtopic

Each one with the model answer underneath.

  1. 1

    What is a questionnaire?

    Model answer

    A questionnaire is a set of written questions answered by a sample of people. Questionnaires can be completed on paper, by phone or online.

  2. 2

    What are the benefits and drawbacks of questionnaires?

    Model answer

    Questionnaires can collect many answers cheaply and give results that are easy to analyse. Many people do not reply, and fixed questions limit the detail given.

  3. 3

    What is a survey in market research?

    Model answer

    A survey collects information from a sample of people, often by using a questionnaire. Surveys can be carried out face to face, by phone or online.

  4. 4

    What is a sample in market research?

    Model answer

    A sample is a small group of people chosen to represent the whole target market. A larger, well-chosen sample gives more reliable results.

  5. 5

    What is an interview in market research?

    Model answer

    An interview is a one-to-one conversation in which a researcher asks a customer questions. The interviewer can ask follow-up questions to explore answers in depth.

  6. 6

    What are the benefits and drawbacks of interviews?

    Model answer

    Interviews give detailed answers and let the researcher explore customers' reasons. Interviews are slow and costly, and the interviewer may influence the answers.

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Business in the Real World
Influences on Business
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The pays a fee and a share of revenue.
franchiseefranchisorshareholder

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AThe business pays more interest on the money it owes.
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Wage means pay based on the number of hours worked.
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