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Business Growth and Competitive Advantage

Digital technology and the supply side of business

  • 3 things to know
  • Papers 2 and 3

Overview

Micromarketing, customer data and its cost advantage and drawback for consumers, lower costs of online retailing, spreading fixed costs, power between manufacturers and retailers, last-mile delivery, demand for digitally skilled workers and training, automated warehousing, and real-time stock management.

What you need to know

Answer each one before you reveal it.

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Key term

Define micromarketing.

Evaluation

What is the main cost advantage of micromarketing over mass advertising?

Key term

Why do a firm's fixed costs become a smaller share of each sale as its online business grows?

Questions from this subtopic

Each one with the model answer underneath.

  1. 1

    Define micromarketing.

    Model answer

    Micromarketing is aiming promotion at a narrowly defined group of consumers, or at individuals, rather than at a mass audience.

  2. 2

    How does customer data make micromarketing possible?

    Model answer

    Records of what each consumer has searched for and bought let the firm predict what they will want and send an offer matched to them.

  3. 3

    What is the main cost advantage of micromarketing over mass advertising?

    Model answer

    The firm pays only to reach consumers likely to buy, so the cost of acquiring each customer is much lower.

  4. 4

    What is the main drawback of micromarketing from the consumer's point of view?

    Model answer

    It requires the collection of personal data, which raises privacy concerns and can be used to charge different consumers different prices.

  5. 5

    Give two ways online retailing lowers a firm's costs compared with trading from high-street shops.

    Model answer

    It avoids the rent and staffing of many separate stores, and stock can be held centrally rather than duplicated across every branch.

  6. 6

    Why do a firm's fixed costs become a smaller share of each sale as its online business grows?

    Model answer

    One website can serve any number of customers, so the cost of building and running the platform is spread over a rising volume of sales.

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