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Scarcity, Choice and Potential Conflicts

Stakeholders and their objectives

  • 3 things to know
  • Papers 1 and 3

Overview

Stakeholders and the main groups, internal against external stakeholders, the objectives of shareholders, employees, customers, suppliers, local communities, government and banks, the stakeholder view against the shareholder view, managers as a separate group, stakeholder mapping, and unequal influence.

What you need to know

Answer each one before you reveal it.

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Key term

Name four stakeholder groups in a typical firm.

Key term

Distinguish between an internal and an external stakeholder.

Key term

What is the main objective of shareholders in a public limited company?

Questions from this subtopic

Each one with the model answer underneath.

  1. 1

    Define a stakeholder.

    Model answer

    A stakeholder is any individual or group with an interest in a firm's activities and who is affected by the decisions it takes.

  2. 2

    Name four stakeholder groups in a typical firm.

    Model answer

    Shareholders, employees, customers and suppliers are four stakeholder groups.

  3. 3

    Distinguish between an internal and an external stakeholder.

    Model answer

    Internal stakeholders such as employees and managers work within the firm, while external stakeholders such as customers, suppliers and the local community sit outside it but are still affected.

  4. 4

    What is the main objective of shareholders in a public limited company?

    Model answer

    Shareholders want a rising share price and dividend income, both of which depend on the profitability of the firm.

  5. 5

    State the main objectives of a firm's employees.

    Model answer

    Employees want secure jobs, good pay and conditions, and opportunities to train and progress.

  6. 6

    What do customers want from a firm?

    Model answer

    Customers want reliable quality and service at a price that is low relative to the value they receive.

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