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Economic Factors in Business Expansion

Offshoring and outsourcing

  • 3 things to know
  • Papers 2 and 3

Overview

Offshoring, outsourcing and offshore outsourcing, activities commonly offshored, unit labour cost against the wage rate and calculating it, core competences, time zones and customer service, the supply, reputational and intellectual property risks, reshoring, automation, and hidden costs of offshoring.

What you need to know

Answer each one before you reveal it.

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Key term

Explain the reputational risk of offshoring production to a low-wage economy.

Key term

How does automation change the case for offshoring?

Key term

Define outsourcing.

Questions from this subtopic

Each one with the model answer underneath.

  1. 1

    Define offshoring.

    Model answer

    Offshoring is moving a business activity to another country, whether the firm continues to carry it out itself or hands it to another company.

  2. 2

    Define outsourcing.

    Model answer

    Outsourcing is contracting an activity that was previously performed in-house out to a separate business.

  3. 3

    What is the difference between offshoring and outsourcing?

    Model answer

    Offshoring concerns where an activity happens while outsourcing concerns who performs it, so an activity can be offshored but kept in-house, or outsourced to a firm in the same country.

  4. 4

    What is offshore outsourcing?

    Model answer

    Offshore outsourcing is contracting an activity to a separate company located in another country, so both the ownership and the location of the activity change.

  5. 5

    Give three business activities that are commonly offshored.

    Model answer

    Call centre and customer service work, software development and IT support, and manufacturing assembly.

  6. 6

    Why does unit labour cost rather than the wage rate determine whether offshoring saves money?

    Model answer

    Unit labour cost is the wage divided by output per worker, so a low wage in a low-productivity country can still produce a higher cost per unit than a high wage where productivity is high.

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