Key term
CCEA AS-Level Professional Business Services 3210
The Business Environment
The Professional Business Services Sector
The Consultancy Process
Understanding the Client's Market
Client Relationships
Business Ethics
Persuading, Negotiating and Influencing
Business Planning and Risk Management
Government Regulation
Organisational Structure and Culture
Recruitment and Selection
Learning and Development
Employee Well-Being and Motivation
Managing Conflict
Business Research Methods
Sources of Finance
Cash Flow
Financial Statements
Ratio Analysis
Learning and Development
- 3 subtopics
- 9 things to know
- AS 2
What Learning and Development covers
Learning and Development is assessed in Unit AS 2, Human Resource Services, which is internally assessed and externally moderated. It covers why learning and development matters to a business, induction, on-the-job, off-the-job training and CPD and outcomes of learning and development.
Where it is assessed
AS 2
Human Resource Services — an internally assessed portfolio.
Check the CCEA specification ↗The 3 subtopics
Each one has its own page. CCEA AS Professional Business Services students sit this topic in the first year.
- Why learning and development matters to a businessTraining against development, why skills matter to professional firms, turnover and graduate recruitment, skills gaps and training needs analysis, and a training return calculation.Open →
- Induction, on-the-job, off-the-job training and CPDInduction programmes, on-the-job training and job shadowing, off-the-job courses, continuing professional development and choosing a method for a skill.Open →
- Outcomes of learning and developmentGains in skills, motivation, productivity, service and flexibility, managing change and legal risk, why training fails, measuring outcomes and succession planning.Open →
What you need to know
Answer each one before you reveal it.
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Key term
How can learning and development reduce labour turnover and help a firm attract graduates?
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What is induction training?
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What can employees gain from learning and development?
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What does an induction programme usually include?
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How can learning and development improve employee motivation?
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What is meant by learning and development in a business?
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Why is induction training important?
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How can learning and development improve productivity?
Take Learning and Development further
The same content, four other ways.
Commonly confused
Pairs that lose marks when they are blurred together.
Training vs Development
Training: building the skills needed to perform a current job. Development: preparing an employee for future roles and wider responsibility.
On-the-job training vs Off-the-job training
On-the-job training: instruction given at the workplace while the employee carries out duties. Off-the-job training: instruction given away from normal duties, such as at a college.
Induction vs CPD
Induction: a programme introducing new starters to the firm, its people and its policies. CPD: ongoing learning that keeps experienced professionals' knowledge current.
Questions from this topic
Each one with the model answer underneath.
- 1
What is meant by learning and development in a business?
Model answer
Learning and development is the process of improving employees' knowledge, skills and behaviour. The term covers short-term training and long-term career growth.
- 2
How does training differ from development?
Model answer
Training is aimed at the skills needed for a current job, such as using new accounts software. Development prepares an employee for future roles and wider responsibility.
- 3
Why is effective learning and development important for a business?
Model answer
Skilled staff work faster, make fewer errors and serve clients better. A learning and development programme also helps a firm keep up with new laws, technology and client needs.
- 4
Why is learning and development especially important in professional business services?
Model answer
Professional firms sell their staff's expertise to clients. Out-of-date knowledge of tax, law or technology quickly loses clients and can breach professional rules.
- 5
How can learning and development reduce labour turnover?
Model answer
Staff who see a route to promotion are more likely to stay. Lower turnover saves the cost of recruiting and training replacements.
- 6
How can learning and development help a firm recruit graduates?
Model answer
A strong training programme, such as a funded professional qualification, attracts ambitious applicants. Graduates see the firm as a place to build a career.
What is inside Levo
Six ways to work the same material.
Learning and Development revision questions
- Is Learning and Development examined at AS in CCEA Professional Business Services?
- Yes. It sits in AS 2, which you take in the first year, so it is on the AS paper as well as counting towards the full A level.
- What does Learning and Development cover in CCEA AS-Level Professional Business Services?
- 3 subtopics: why learning and development matters to a business, induction, on-the-job, off-the-job training and cpd and outcomes of learning and development. Each one has its own page with questions and model answers.
- How is Learning and Development organised?
- By the CCEA 3210 specification, subtopic by subtopic, so it matches the order you are taught it in.
Every question in Learning and Development, on a schedule.
Attempt a question from memory, write the correct version, then attempt it again. Levo records the jump between your first attempt and your last, and brings each question back on the day you are due to forget it.
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