The action planning phase

Overview

Generating and evaluating alternative solutions, involving the client, implementation plans and measurable targets, presenting recommendations, resistance and contingency plans.

What you need to know

Answer each one before you reveal it.

Questions from this subtopic

Each one with the model answer underneath.

1. 1

   What is the action planning phase?

   Model answer

   Action planning is the phase in which solutions to the diagnosed problem are developed and chosen. A detailed plan for putting the solution into practice is then drawn up.

2. 2

   Why does a consultant develop several alternative solutions?

   Model answer

   Comparing options shows which solution best fits the client's needs, budget and culture. The client can see why the recommended option was chosen.

3. 3

   What criteria are used to evaluate alternative solutions?

   Model answer

   Options are judged on cost, benefits, risk, time and how well they fit the client's resources. Staff acceptance is also an important test.

4. 4

   Why should the client take part in action planning?

   Model answer

   The client knows its business and staff better than the consultant does. Clients who help design a solution are more committed to making it work.

5. 5

   What does an implementation plan contain?

   Model answer

   An implementation plan sets out the tasks, timetable, responsibilities, resources and costs. The plan also sets targets to measure success.

6. 6

   Why are measurable targets set during action planning?

   Model answer

   Measurable targets allow progress to be tracked during implementation. Targets also show at termination whether the assignment succeeded.

Other ways to work this

The same content, four other ways.

What is inside Levo

Six ways to work the same material.