Causes of conflict at work

Overview

Poor leadership, unclear roles, poor communication, inadequate training, poor environments, lack of equal opportunities, bullying and harassment, and Northern Ireland equality law.

What you need to know

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Questions from this subtopic

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1. 1

   Name seven causes of conflict at work.

   Model answer

   Causes include bullying and harassment, unclear job roles and poor communication. Poor leadership and management, inadequate training, a lack of equal opportunities and a poor work environment also cause conflict.

2. 2

   How can poor leadership and management cause conflict?

   Model answer

   Managers who are unfair, inconsistent or absent leave problems unresolved. Staff feel unsupported and resentment builds.

3. 3

   How do unclear job roles cause conflict?

   Model answer

   Staff unsure of their responsibilities may duplicate work or leave tasks undone. Disputes arise over who should have done what.

4. 4

   How does poor communication cause conflict?

   Model answer

   Missing or confusing information leads to misunderstandings and rumours. Staff may feel excluded from decisions that affect them.

5. 5

   How can inadequate training cause conflict?

   Model answer

   Untrained staff make mistakes that colleagues must correct. Frustration grows on both sides.

6. 6

   How can a poor work environment cause conflict?

   Model answer

   Cramped, noisy or badly equipped offices raise stress and irritation. Competition for scarce resources such as desks or meeting rooms adds tension.

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