Roles, chain of command, span of control and delayering

Overview

Directors, managers, supervisors, team leaders and employees, chain of command, span of control with worked calculations, delayering and its savings and risks, and delegation.

What you need to know

Answer each one before you reveal it.

Questions from this subtopic

Each one with the model answer underneath.

1. 1

   What is the role of a director?

   Model answer

   A director sets the overall strategy of the organisation and is accountable to its owners. Directors make the major long-term decisions.

2. 2

   What is the role of a manager?

   Model answer

   A manager plans, organises and controls resources in one department or area. A manager turns the directors' strategy into targets for their team.

3. 3

   How does a supervisor's role differ from a manager's?

   Model answer

   A supervisor oversees the day-to-day work of a group of employees. A manager is responsible for wider planning and resources.

4. 4

   What is the role of a team leader?

   Model answer

   A team leader guides a small team and works alongside its members on their tasks. A team leader motivates the team and reports its progress upward.

5. 5

   What is the role of an employee in an organisational structure?

   Model answer

   An employee carries out the tasks set by their manager or team leader. Employees are accountable for the quality of their own work.

6. 6

   Define the chain of command.

   Model answer

   The chain of command is the line of authority running from the top of an organisation to the bottom. The chain shows who gives instructions to whom.

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