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Managing Conflict

Improving employer–employee relations

  • 3 things to know
  • AS 2

Overview

Improved communication, employee representative groups and trade unions, employee directors, employee surveys, the Labour Relations Agency, conciliation, mediation and arbitration.

What you need to know

Answer each one before you reveal it.

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Key term

What is an employee representative group, and how can it improve employer–employee relations?

Key term

What is meant by employer–employee relations?

Key term

How does improved communication improve employer–employee relations?

Questions from this subtopic

Each one with the model answer underneath.

  1. 1

    What is meant by employer–employee relations?

    Model answer

    Employer–employee relations describe the quality of the relationship between an organisation and its staff. Good relations are based on trust, fairness and communication.

  2. 2

    How does improved communication improve employer–employee relations?

    Model answer

    Regular, honest communication keeps staff informed and reduces rumours. Employees who understand the reasons for decisions are more likely to accept them.

  3. 3

    Give three methods of improving communication with employees.

    Model answer

    Managers can hold regular team briefings and one-to-one meetings. Firms can also use newsletters, an intranet and open-door policies.

  4. 4

    What is an employee representative group?

    Model answer

    An employee representative group is a body of elected staff who speak for the workforce in discussions with management. Works councils and staff forums are examples.

  5. 5

    How can an employee representative group improve relations?

    Model answer

    The group gives management a clear channel to hear staff concerns. Staff feel their views are listened to before decisions are made.

  6. 6

    What is a trade union?

    Model answer

    A trade union is an organisation of workers that negotiates with employers on pay, conditions and grievances. Unions can also represent individual members in disputes.

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