Outcomes of learning and development

Overview

Gains in skills, motivation, productivity, service and flexibility, managing change and legal risk, why training fails, measuring outcomes and succession planning.

What you need to know

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Questions from this subtopic

Each one with the model answer underneath.

1. 1

   What can employees gain from learning and development?

   Model answer

   Employees gain skills, confidence and qualifications. Employees may also earn promotion and higher pay.

2. 2

   How can learning and development improve employee motivation?

   Model answer

   Training shows staff that the business values them and invests in their future. Staff who feel valued usually work harder and stay longer.

3. 3

   How can learning and development improve productivity?

   Model answer

   Better-trained staff complete tasks more quickly and with fewer mistakes. Output per employee rises.

4. 4

   How can learning and development improve the quality of service to clients?

   Model answer

   Trained staff give more accurate advice and handle problems confidently. Clients are more satisfied and more likely to return.

5. 5

   How can learning and development increase employee flexibility?

   Model answer

   Staff trained in several tasks can cover for absent colleagues. The business can move people to where work is most needed.

6. 6

   How can learning and development help a business manage change?

   Model answer

   Training prepares staff for new systems and procedures before they are introduced. Resistance falls when staff feel able to cope.

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