Key term
CCEA AS-Level Health and Social Care 0003
Promoting Quality Care
Topic overviewThe values of care and their impact on service usersIndividual rights and choicesAnti-discriminatory practiceRespect, dignity and confidentialityChildren's rights and special educational needs legislationHuman rights and safeguarding legislationDisability discrimination legislationMental health legislation and capacityHealth and safety legislation, COSHH and RIDDORPolicies that promote quality carePoor practice and its impact on people
Communication in Health, Social Care and Early Years Settings
Topic overviewThe range of people staff communicate withVerbal communicationNon-verbal communication and body languageWritten and electronic communicationThe purposes of communication in care settingsConfidentiality and privacy in communicationPhysical and emotional factors that support communicationPractitioners' communication skillsBarriers arising from sensory impairment, illness and disabilityBarriers arising from mental health, language and cultureOvercoming barriers to communicationTeam communication and reflecting on your own practice
Health and Well-Being
Topic overviewConcepts of health, ill-health and diseaseMental health, mental illness and psychological well-beingThe needs of service users and how settings meet themThe effects of ill-health on education, employment, income and relationshipsSocio-economic factors affecting health and well-beingInherited conditions: cystic fibrosis and Huntington's diseaseConditions associated with ageing: osteoarthritis and type 2 diabetesEnvironmental factors: location, pollution and occupational hazardsBehavioural factors: exercise, diet, smoking, alcohol and drug useApproaches to health promotion and personal responsibilityStatutory services and the World Health OrganisationVoluntary, private and commercial providersPrejudice, discrimination and stereotypingAnti-discriminatory practice and equality law in Northern Ireland
Safeguarding Children
Topic overviewPhysical development from one to eight yearsIntellectual and language development from one to eight yearsEmotional and social development from one to eight yearsPromoting development through activities and interactionPiaget and Vygotsky in early years practiceSkinner and Bandura: managing behaviour and modellingErikson and Bowlby: attachment, identity and settling inTypes of abuseIndicators of abuse in childrenSafeguarding responsibilities and the setting's policiesFactors that increase the risk of child abuse
Adult Service Users
Topic overviewKey concepts in work with adults: need, protection, disability, empowerment and person-centred careOlder people: needs and how they are metAdults with physical disabilities: needs and how they are metAdults with learning disabilities: needs and how they are metAdults living with mental ill health: needs and how they are metHealth practitioners working with adult service usersSocial care practitioners and advocacyReablement and the care planning cycleThe Bengoa Report and a new model of health and social careConfidentiality, safeguarding adults and whistle-blowing policiesStatutory, private and voluntary provision and how it is fundedInformal carers and the Carers and Direct Payments Act (Northern Ireland) 2002
Holistic Therapies
Topic overviewThe holistic approach and safe practiceAcupunctureAromatherapyHerbalismReflexologyPilates and kinesiologyMedical approaches: medication, surgery and physiotherapyManaging asthma, high blood pressure and arthritisManaging insomnia, migraine, back pain, depression and irritable bowel syndromeComparing holistic therapies and medical treatmentsCurrent trends, evidence and holistic therapies in care settings
Understanding the Physiology of Health and Illness
Topic overviewThe animal cell and its organellesCell specialisation and the four tissue typesThe organisation of the nervous systemThe major areas of the brainNeurones, the reflex arc and the synapseMultiple sclerosis, spinal cord injury and strokeThe endocrine glands and their hormonesType 1 and type 2 diabetesThe digestive system and how food is broken downPancreatitis, cirrhosis of the liver and stomach ulcersThe urinary system and the kidney nephronRenal failure, incontinence and dehydrationLiving with a physiological disorder
Communication in Health, Social Care and Early Years Settings
- 12 subtopics
- 36 things to know
- AS 2
What Communication in Health, Social Care and Early Years Settings covers
Communication in Health, Social Care and Early Years Settings is examined in Unit AS 2, Communication In Health, Social Care And Early Years Settings — compulsory for every award. It covers the range of people staff communicate with, verbal communication, non-verbal communication and body language, written and electronic communication, the purposes of communication in care settings, confidentiality and privacy in communication, physical and emotional factors that support communication, practitioners' communication skills, barriers arising from sensory impairment, illness and disability, barriers arising from mental health, language and culture, Overcoming barriers to communication and team communication and reflecting on your own practice.
Where it is assessed
AS 2
Communication In Health, Social Care And Early Years Settings — an internally assessed report.
Check the CCEA specification ↗The 12 subtopics
Each one has its own page. CCEA AS Health and Social Care students sit this topic in the first year.
- The range of people staff communicate withService users and their families, colleagues in the same team, practitioners from other disciplines and outside agencies, and how the purpose and register of the communication changes with each.Open →
- Verbal communicationVerbal communication, how the pace of speech affects understanding and leading question.Open →
- Non-verbal communication and body languageNon-verbal communication, gesture used deliberately in a care setting and what Albert Mehrabian's research is often said to show.Open →
- Written and electronic communicationFour rules for writing in a care record, four kinds of electronic communication used in care settings and two limitations of videoconferencing compared with meeting in person.Open →
- The purposes of communication in care settingsNegotiation between a care worker and a service user and exchanging information between shifts.Open →
- Confidentiality and privacy in communicationSharing information on a need-to-know basis, breach of confidentiality and difference between confidentiality and secrecy.Open →
- Physical and emotional factors that support communicationFour physical factors that affect communication with a service user, four features of a physical environment that support good communication and four emotional factors that positively affect communication.Open →
- Practitioners' communication skillsActive listening, prompt in a conversation with a service user and difference between a prompt and a probe.Open →
- Barriers arising from sensory impairment, illness and disabilityBarrier to communication, sensory impairment and difference between conductive and sensorineural hearing loss.Open →
- Barriers arising from mental health, language and cultureHow depression, anxiety and psychosis affect a person's ability to take part in a conversation, what a language difference requires beyond translation, and the cultural expectations that shape what a person will say and to whom.Open →
- Overcoming barriers to communicationFour special resources that help overcome communication difficulties, communication passport and british Sign Language.Open →
- Team communication and reflecting on your own practiceHandover, records and case discussion as the means by which a team stays coordinated, what makes each of them fail, and how a worker reviews their own communication honestly after an interaction.Open →
What you need to know
Answer each one before you reveal it.
Your recallNot started
Key term
Explain how the pace of speech affects understanding.
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Explain what Albert Mehrabian's research is often said to show, and why the claim is frequently misused.
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What does a care plan set out, and why is a written one better than a spoken agreement?
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How would you explain a blood test to a frightened seven-year-old?
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Why does appropriate dress support communication in a care setting?
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What is challenging behaviour?
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How does building empathy and trust over time overcome barriers that equipment cannot?
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How does confidentiality positively affect communication with a service user?
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What is active listening?
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What is a barrier to communication?
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Name four ways members of a care team communicate with one another.
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Name four groups of people a care worker communicates with in the course of a shift.
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What is verbal communication?
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What is non-verbal communication?
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Name five kinds of written communication used in a health or social care setting.
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Name six purposes of communication in a health, social care or early years setting.
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Give three practical ways a nurse maintains privacy when discussing personal information on a ward.
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Name four physical factors that affect communication with a service user.
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What do the letters of Gerard Egan's SOLER stand for?
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What is a sensory impairment?
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Give three ways mental health problems can make communication more difficult.
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Name four special resources that help overcome communication difficulties.
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What is a handover, and what does a good one contain?
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Name four professionals a residential home for older people would communicate with regularly.
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Give three settings in which verbal communication is the main method a care worker uses.
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Name six forms of non-verbal communication a care worker uses every day.
Evaluation
Give two advantages of written communication over spoken communication.
Key term
How does communication build a relationship with a new resident?
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Why is a curtain around a bed an incomplete privacy measure?
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How does personal grooming affect a service user's confidence in a practitioner?
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What is a prompt in a conversation with a service user?
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Explain the difference between conductive and sensorineural hearing loss.
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How does anxiety affect a person's ability to take in information?
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How are picture cards used with a person who has lost speech?
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What does the SBAR tool stand for, and why is it used?
Take Communication in Health, Social Care and Early Years Settings further
The same content, four other ways.
Commonly confused
Pairs that lose marks when they are blurred together.
Simply hearing what a person says vs Active listening
Simply hearing what a person says: registering sound and no more. Active listening: attending closely, checking meaning and showing the speaker they have been understood.
Empathy vs Sympathy
Empathy: understanding a situation from inside the other person's experience. Sympathy: feeling sorry for them from outside it.
Confidentiality vs Secrecy
Confidentiality: sharing information only with those who need it for a person's benefit, and recording why. Secrecy: it means withholding it from everybody, including those entitled to know.
Questions from this topic
Each one with the model answer underneath.
- 1
Name four groups of people a care worker communicates with in the course of a shift.
Model answer
A care worker communicates with service users, the families and carers of those service users, colleagues on the same team, and a range of professionals from other services.
- 2
Why does a care worker need a different manner with a service user than with a visiting consultant?
Model answer
A service user needs plain language, time and reassurance, while a visiting consultant needs a concise factual summary, so the same information is shaped differently for each.
- 3
Name four professionals a residential home for older people would communicate with regularly.
Model answer
A residential home communicates regularly with general practitioners, district nurses, pharmacists and social workers.
- 4
Name four professionals a day nursery would communicate with.
Model answer
A day nursery communicates with health visitors, speech and language therapists, social workers and the special educational needs staff of the local Education Authority.
- 5
Why are families and carers treated as partners in communication rather than as visitors?
Model answer
Families and carers often know a person's history, preferences and early signs of illness better than any professional, so a service that excludes them loses information it cannot get elsewhere.
- 6
Give two reasons a care worker communicates with an ancillary worker such as a cook or a cleaner.
Model answer
A cook needs to know a resident's allergies and swallowing difficulties, and a cleaner needs to know when a room must be avoided or given extra attention after illness.
What is inside Levo
Six ways to work the same material.
Communication in Health, Social Care and Early Years Settings revision questions
- Is Communication in Health, Social Care and Early Years Settings examined at AS in CCEA Health and Social Care?
- Yes. It sits in AS 2, which you take in the first year, so it is on the AS paper as well as counting towards the full A level.
- What does Communication in Health, Social Care and Early Years Settings cover in CCEA AS-Level Health and Social Care?
- 12 subtopics: the range of people staff communicate with, verbal communication, non-verbal communication and body language, written and electronic communication, the purposes of communication in care settings, confidentiality and privacy in communication, physical and emotional factors that support communication, practitioners' communication skills, barriers arising from sensory impairment, illness and disability, barriers arising from mental health, language and culture, overcoming barriers to communication and team communication and reflecting on your own practice. Each one has its own page with questions and model answers.
- How is Communication in Health, Social Care and Early Years Settings organised?
- By the CCEA 0003 specification, subtopic by subtopic, so it matches the order you are taught it in.
Every question in Communication in Health, Social Care and Early Years Settings, on a schedule.
Attempt a question from memory, write the correct version, then attempt it again. Levo records the jump between your first attempt and your last, and brings each question back on the day you are due to forget it.
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