Key term
CCEA AS-Level Health and Social Care 0003
Promoting Quality Care
Topic overviewThe values of care and their impact on service usersIndividual rights and choicesAnti-discriminatory practiceRespect, dignity and confidentialityChildren's rights and special educational needs legislationHuman rights and safeguarding legislationDisability discrimination legislationMental health legislation and capacityHealth and safety legislation, COSHH and RIDDORPolicies that promote quality carePoor practice and its impact on people
Communication in Health, Social Care and Early Years Settings
Topic overviewThe range of people staff communicate withVerbal communicationNon-verbal communication and body languageWritten and electronic communicationThe purposes of communication in care settingsConfidentiality and privacy in communicationPhysical and emotional factors that support communicationPractitioners' communication skillsBarriers arising from sensory impairment, illness and disabilityBarriers arising from mental health, language and cultureOvercoming barriers to communicationTeam communication and reflecting on your own practice
Health and Well-Being
Topic overviewConcepts of health, ill-health and diseaseMental health, mental illness and psychological well-beingThe needs of service users and how settings meet themThe effects of ill-health on education, employment, income and relationshipsSocio-economic factors affecting health and well-beingInherited conditions: cystic fibrosis and Huntington's diseaseConditions associated with ageing: osteoarthritis and type 2 diabetesEnvironmental factors: location, pollution and occupational hazardsBehavioural factors: exercise, diet, smoking, alcohol and drug useApproaches to health promotion and personal responsibilityStatutory services and the World Health OrganisationVoluntary, private and commercial providersPrejudice, discrimination and stereotypingAnti-discriminatory practice and equality law in Northern Ireland
Safeguarding Children
Topic overviewPhysical development from one to eight yearsIntellectual and language development from one to eight yearsEmotional and social development from one to eight yearsPromoting development through activities and interactionPiaget and Vygotsky in early years practiceSkinner and Bandura: managing behaviour and modellingErikson and Bowlby: attachment, identity and settling inTypes of abuseIndicators of abuse in childrenSafeguarding responsibilities and the setting's policiesFactors that increase the risk of child abuse
Adult Service Users
Topic overviewKey concepts in work with adults: need, protection, disability, empowerment and person-centred careOlder people: needs and how they are metAdults with physical disabilities: needs and how they are metAdults with learning disabilities: needs and how they are metAdults living with mental ill health: needs and how they are metHealth practitioners working with adult service usersSocial care practitioners and advocacyReablement and the care planning cycleThe Bengoa Report and a new model of health and social careConfidentiality, safeguarding adults and whistle-blowing policiesStatutory, private and voluntary provision and how it is fundedInformal carers and the Carers and Direct Payments Act (Northern Ireland) 2002
Holistic Therapies
Topic overviewThe holistic approach and safe practiceAcupunctureAromatherapyHerbalismReflexologyPilates and kinesiologyMedical approaches: medication, surgery and physiotherapyManaging asthma, high blood pressure and arthritisManaging insomnia, migraine, back pain, depression and irritable bowel syndromeComparing holistic therapies and medical treatmentsCurrent trends, evidence and holistic therapies in care settings
Understanding the Physiology of Health and Illness
Topic overviewThe animal cell and its organellesCell specialisation and the four tissue typesThe organisation of the nervous systemThe major areas of the brainNeurones, the reflex arc and the synapseMultiple sclerosis, spinal cord injury and strokeThe endocrine glands and their hormonesType 1 and type 2 diabetesThe digestive system and how food is broken downPancreatitis, cirrhosis of the liver and stomach ulcersThe urinary system and the kidney nephronRenal failure, incontinence and dehydrationLiving with a physiological disorder
Promoting Quality Care
- 11 subtopics
- 33 things to know
- AS 1
What Promoting Quality Care covers
Promoting Quality Care is examined in Unit AS 1, Promoting Quality Care — compulsory for every award. It covers the values of care and their impact on service users, individual rights and choices, anti-discriminatory practice, respect, dignity and confidentiality, children's rights and special educational needs legislation, human rights and safeguarding legislation, disability discrimination legislation, mental health legislation and capacity, health and safety legislation, COSHH and RIDDOR, policies that promote quality care and poor practice and its impact on people.
Where it is assessed
AS 1
Promoting Quality Care — an internally assessed report.
Check the CCEA specification ↗The 11 subtopics
Each one has its own page. CCEA AS Health and Social Care students sit this topic in the first year.
- The values of care and their impact on service usersValues of care, difference between a value of care and a policy and empowerment in a care setting.Open →
- Individual rights and choicesService user's right to consultation, four types of advocacy and informed consent.Open →
- Anti-discriminatory practiceAnti-discriminatory practice, indirect discrimination in a care setting and difference between overt and covert discrimination.Open →
- Respect, dignity and confidentialityDignity in a care setting, sharing information on a need-to-know basis and three circumstances in which confidentiality can lawfully be broken.Open →
- Children's rights and special educational needs legislationUnited Nations Convention on the Rights of the Child and special educational needs.Open →
- Human rights and safeguarding legislationDifference between an absolute right and a qualified right, two barred lists and regulated activity.Open →
- Disability discrimination legislationDuty to make reasonable adjustments, victimisation under disability discrimination law and medical model of disability.Open →
- Mental health legislation and capacityDifference between a voluntary patient and a detained patient, role of the responsible medical officer and mental capacity.Open →
- Health and safety legislation, COSHH and RIDDORPhrase so far as is reasonably practicable, five steps of a risk assessment and four substances in a care home that fall under COSHH.Open →
- Policies that promote quality careSubject access request, four rules for making an entry in a care record and four checks a care worker makes before administering medicines.Open →
- Poor practice and its impact on peoplePoor practice in a care setting, four common causes of poor practice and closed culture in a care service.Open →
What you need to know
Answer each one before you reveal it.
Your recallNot started
Key term
Give four practical ways a care worker protects dignity during personal care.
Key term
Distinguish privacy from dignity.
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Where can a parent in Northern Ireland appeal against a decision about their child's special educational needs?
Key term
State the employer's general duty under the Health and Safety at Work (Northern Ireland) Order 1978.
Process
State the five steps of a risk assessment.
Key term
Name four things a COSHH assessment must lead to.
Key term
What does a safeguarding policy in a setting have to specify?
Key term
Name four principles that govern records and information management under the Data Protection Act 2018.
Key term
What can happen to a care worker found responsible for poor practice in Northern Ireland?
Numbers
What did the public inquiry into Mid Staffordshire NHS Foundation Trust conclude, and when did it report?
Key term
What are the values of care?
Key term
What does the value of promoting individual rights and choices require of a practitioner?
Numbers
What did the Human Rights Act 1998 do?
Numbers
How does the Disability Discrimination Act 1995 define disability?
Numbers
What does the Mental Health (Northern Ireland) Order 1986 provide for?
Key term
Name the three values of care that underlie health, social care and early years practice.
Key term
Name five rights a service user can expect in a health or social care setting.
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Define anti-discriminatory practice.
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What is the United Nations Convention on the Rights of the Child?
Numbers
When did the Human Rights Act 1998 come into force?
Key term
How long must an impairment last to count as long-term under the Disability Discrimination Act 1995?
Numbers
Which conditions are expressly excluded from the definition of mental disorder in the Mental Health (Northern Ireland) Order 1986?
Key term
Why do the same values of care apply in a hospital ward, a residential home and a day nursery?
Key term
Give three everyday choices a residential home should offer a resident.
Key term
Explain the difference between non-discriminatory practice and anti-discriminatory practice.
Key term
Define dignity in a care setting.
Numbers
When did the United Nations Convention on the Rights of the Child come into force, and when did the United Kingdom ratify it?
Numbers
Which organisations are directly bound by the Human Rights Act 1998?
Numbers
Why is the Disability Discrimination Act 1995 still the operative law in Northern Ireland?
Key term
Explain the difference between a voluntary patient and a detained patient.
Process
Distinguish a policy from a procedure.
Key term
What is poor practice in a care setting?
Take Promoting Quality Care further
The same content, four other ways.
Commonly confused
Pairs that lose marks when they are blurred together.
Non-discriminatory practice vs Anti-discriminatory practice
Non-discriminatory practice: simply not treating anybody less favourably yourself. Anti-discriminatory practice: it also means challenging unfairness by others and changing how the service works.
Direct discrimination vs Indirect discrimination
Direct discrimination: treating a person less favourably because of who they are. Indirect discrimination: applying the same rule to everybody where that rule disadvantages a particular group.
Hazard vs Risk
Hazard: anything with the potential to cause harm. Risk: how likely that harm is and how serious it would be.
Questions from this topic
Each one with the model answer underneath.
- 1
What are the values of care?
Model answer
The values of care are the shared principles that underlie all health, social care and early years practice and that shape how a worker treats every person they support.
- 2
Name the three values of care that underlie health, social care and early years practice.
Model answer
The three values of care are promoting individual rights and choices, promoting anti-discriminatory practice, and promoting respect and dignity.
- 3
Why do the same values of care apply in a hospital ward, a residential home and a day nursery?
Model answer
The values of care describe how any human being should be treated rather than how one kind of service runs, so every setting is expected to work to them.
- 4
Explain the difference between a value of care and a policy.
Model answer
A value of care is a broad principle about how people should be treated, while a policy is a written document setting out the particular steps staff in one organisation must follow.
- 5
How does a practitioner turn a value of care into everyday practice?
Model answer
A practitioner turns a value into practice through small repeated actions rather than grand gestures. Knocking before entering a room, offering a genuine choice at mealtimes and using a person's preferred name are examples.
- 6
Give three benefits to a service user when staff apply the values of care consistently.
Model answer
Consistent application of the values of care raises a person's self-esteem, builds their trust in staff and increases the sense of control they have over their own life.
What is inside Levo
Six ways to work the same material.
Promoting Quality Care revision questions
- Is Promoting Quality Care examined at AS in CCEA Health and Social Care?
- Yes. It sits in AS 1, which you take in the first year, so it is on the AS paper as well as counting towards the full A level.
- What does Promoting Quality Care cover in CCEA AS-Level Health and Social Care?
- 11 subtopics: the values of care and their impact on service users, individual rights and choices, anti-discriminatory practice, respect, dignity and confidentiality, children's rights and special educational needs legislation, human rights and safeguarding legislation, disability discrimination legislation, mental health legislation and capacity, health and safety legislation, coshh and riddor, policies that promote quality care and poor practice and its impact on people. Each one has its own page with questions and model answers.
- How is Promoting Quality Care organised?
- By the CCEA 0003 specification, subtopic by subtopic, so it matches the order you are taught it in.
Every question in Promoting Quality Care, on a schedule.
Attempt a question from memory, write the correct version, then attempt it again. Levo records the jump between your first attempt and your last, and brings each question back on the day you are due to forget it.
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