CCEA A-Level Technology and Design 8900
Material Selection and Wood
Metals
Plastics
Composite and Emerging Materials
Processing Materials
Product Analysis and Design Communication
Design for Manufacture, Quality and Safety
Electronic Control SystemsOption A
Microelectronic Control SystemsOption A
Mechanical and Pneumatic ComponentsOption B
Mechanical and Pneumatic SystemsOption B
Designing and Manufacturing ProductsOption C
Product Design in Industry and SocietyOption C
Product Development
Product and System Design and Manufacture
Designing and Manufacturing Products
Quality assurance, ISO 9001 and continuous improvement
- 3 things to know
- AS 1 Paper 2
Overview
Quality control against quality assurance, ISO 9001, statistical process control and control limits with worked examples, Six Sigma, right first time and kaizen's plan–do–check–act cycle.
What you need to know
Answer each one before you reveal it.
What is quality control?
What is quality assurance?
Questions from this subtopic
Each one with the model answer underneath.
- 1
What is quality control?
Model answer
Quality control is inspecting and testing products or parts to find those that fail to meet the standard. Faulty items are rejected or reworked.
- 2
What is quality assurance?
Model answer
Quality assurance is a system of planned procedures covering every stage, from design and suppliers to delivery, so that faults are prevented. Quality is built in rather than inspected in.
- 3
Why is quality assurance more effective than relying on quality control alone?
Model answer
Quality control only finds faults after the work is done, so scrap and rework still cost money. Quality assurance tackles the causes, so fewer faults are made at all.
- 4
What is ISO 9001?
Model answer
ISO 9001 is the international standard for quality management systems. A certified company has shown an independent auditor that it documents, follows and improves its quality procedures.
- 5
Why do customers often require suppliers to hold ISO 9001 certification?
Model answer
Certification gives evidence that the supplier works to consistent, audited procedures. The customer can then trust incoming parts and may inspect them less.
- 6
What does ISO 9001 certification not guarantee?
Model answer
ISO 9001 certifies the management system, not the quality of any particular product. A certified firm can still make a poorly designed product consistently.
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