Key term
CCEA A-Level Professional Business Services 3210
The Business Environment
The Professional Business Services Sector
The Consultancy Process
Understanding the Client's Market
Client Relationships
Business Ethics
Persuading, Negotiating and Influencing
Business Planning and Risk Management
Government Regulation
Organisational Structure and Culture
Recruitment and Selection
Learning and Development
Employee Well-Being and Motivation
Managing Conflict
Business Research Methods
Sources of Finance
Cash Flow
Financial Statements
Ratio Analysis
Investment Appraisal and Financial Decisions
IT Systems and Communication Technology
Technology for People and Operations
Technology for Finance and Disaster Recovery
Big Data and the Ethics of Technology
Leadership and Management
Managing Teams
Managing Change
Project Management and Feasibility
Project Initiation and Planning
Leadership and Management
Performance management and review
- 3 things to know
- A2 2
Overview
Performance management and reviews, standards, feedback and objectives, benefits to employees and employers, 360-degree feedback, and links to promotion and development.
What you need to know
Answer each one before you reveal it.
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Key term
What is the purpose of a performance review?
Key term
What is the manager's role in a performance review?
Questions from this subtopic
Each one with the model answer underneath.
- 1
What is performance management?
Model answer
Performance management is the ongoing process of setting goals, monitoring work and developing employees. Performance review is one part of it.
- 2
What is the purpose of a performance review?
Model answer
A performance review assesses an employee's work against agreed standards and objectives. The review also plans future goals and development.
- 3
What is the manager's role in a performance review?
Model answer
The manager prepares evidence, gives balanced feedback and agrees objectives with the employee. The manager also identifies support the employee needs.
- 4
Why are performance standards important in a review?
Model answer
Performance standards set out clearly what is expected in a role. Clear standards make the review fair and objective.
- 5
What makes feedback effective in a performance review?
Model answer
Effective feedback is specific, balanced and based on evidence rather than opinion. The feedback should focus on behaviour the employee can change.
- 6
Why is setting objectives part of the performance review process?
Model answer
Objectives give the employee clear targets for the next period. SMART objectives can be measured at the next review.
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