Evaluating a project and gathering stakeholder feedback

Overview

Evaluation criteria, feedback from clients, users and the team, questionnaires with rating scales and open questions, interviews, outputs against benefits and post-project reviews.

What you need to know

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Questions from this subtopic

Each one with the model answer underneath.

1. 1

   Why is the evaluation stage important in project management?

   Model answer

   Evaluation judges how far the project succeeded against its objectives. The lessons improve the planning and running of future projects.

2. 2

   What criteria are used to evaluate a project's success?

   Model answer

   A project is judged on whether it met its objectives, finished on time, stayed within budget and reached the required quality. Client and stakeholder satisfaction is also judged.

3. 3

   Why is feedback gathered from several stakeholder groups?

   Model answer

   Clients, users, the team and other stakeholders each see different strengths and weaknesses. A range of views gives a fuller, fairer evaluation.

4. 4

   What feedback should be gathered from the client?

   Model answer

   The client judges whether the deliverables met the brief and gave value for money. The client can also comment on communication and service.

5. 5

   What feedback should be gathered from project users?

   Model answer

   Users judge whether the deliverables work well in daily use. Users can also report problems the client may not see.

6. 6

   What feedback should be gathered from the project team?

   Model answer

   Team members can judge planning, workload, communication and leadership. Team members can also suggest how the process could run better next time.

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