Learning and Development

What Learning and Development covers

Learning and Development is assessed in Unit AS 2, Human Resource Services, which is internally assessed and externally moderated. It covers why learning and development matters to a business, induction, on-the-job, off-the-job training and CPD and outcomes of learning and development.

The 3 subtopics

Each one has its own page.

• Why learning and development matters to a businessTraining against development, why skills matter to professional firms, turnover and graduate recruitment, skills gaps and training needs analysis, and a training return calculation.Open →
• Induction, on-the-job, off-the-job training and CPDInduction programmes, on-the-job training and job shadowing, off-the-job courses, continuing professional development and choosing a method for a skill.Open →
• Outcomes of learning and developmentGains in skills, motivation, productivity, service and flexibility, managing change and legal risk, why training fails, measuring outcomes and succession planning.Open →

What you need to know

Answer each one before you reveal it.

Take Learning and Development further

The same content, four other ways.

Commonly confused

Pairs that lose marks when they are blurred together.

• Training vs Development

  Training: building the skills needed to perform a current job. Development: preparing an employee for future roles and wider responsibility.

• On-the-job training vs Off-the-job training

  On-the-job training: instruction given at the workplace while the employee carries out duties. Off-the-job training: instruction given away from normal duties, such as at a college.

• Induction vs CPD

  Induction: a programme introducing new starters to the firm, its people and its policies. CPD: ongoing learning that keeps experienced professionals' knowledge current.

Questions from this topic

Each one with the model answer underneath.

1. 1

   What is meant by learning and development in a business?

   Model answer

   Learning and development is the process of improving employees' knowledge, skills and behaviour. The term covers short-term training and long-term career growth.

2. 2

   How does training differ from development?

   Model answer

   Training is aimed at the skills needed for a current job, such as using new accounts software. Development prepares an employee for future roles and wider responsibility.

3. 3

   Why is effective learning and development important for a business?

   Model answer

   Skilled staff work faster, make fewer errors and serve clients better. A learning and development programme also helps a firm keep up with new laws, technology and client needs.

4. 4

   Why is learning and development especially important in professional business services?

   Model answer

   Professional firms sell their staff's expertise to clients. Out-of-date knowledge of tax, law or technology quickly loses clients and can breach professional rules.

5. 5

   How can learning and development reduce labour turnover?

   Model answer

   Staff who see a route to promotion are more likely to stay. Lower turnover saves the cost of recruiting and training replacements.

6. 6

   How can learning and development help a firm recruit graduates?

   Model answer

   A strong training programme, such as a funded professional qualification, attracts ambitious applicants. Graduates see the firm as a place to build a career.

What is inside Levo

Six ways to work the same material.

Learning and Development revision questions

What does Learning and Development cover in CCEA A-Level Professional Business Services?

3 subtopics: why learning and development matters to a business, induction, on-the-job, off-the-job training and cpd and outcomes of learning and development. Each one has its own page with questions and model answers.

How is Learning and Development organised?

By the CCEA 3210 specification, subtopic by subtopic, so it matches the order you are taught it in.