Key term
CCEA A-Level Professional Business Services 3210
The Business Environment
The Professional Business Services Sector
The Consultancy Process
Understanding the Client's Market
Client Relationships
Business Ethics
Persuading, Negotiating and Influencing
Business Planning and Risk Management
Government Regulation
Organisational Structure and Culture
Recruitment and Selection
Learning and Development
Employee Well-Being and Motivation
Managing Conflict
Business Research Methods
Sources of Finance
Cash Flow
Financial Statements
Ratio Analysis
Investment Appraisal and Financial Decisions
IT Systems and Communication Technology
Technology for People and Operations
Technology for Finance and Disaster Recovery
Big Data and the Ethics of Technology
Leadership and Management
Managing Teams
Managing Change
Project Management and Feasibility
Project Initiation and Planning
Managing Change
Resistance to change
- 3 things to know
- A2 2
Overview
Fear, lack of information, uncertainty and peer pressure as causes of resistance, and reducing it through communication, involvement, training and trust.
What you need to know
Answer each one before you reveal it.
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Key term
What is resistance to change?
Key term
How does fear cause resistance to change?
Questions from this subtopic
Each one with the model answer underneath.
- 1
What is resistance to change?
Model answer
Resistance to change is when employees oppose or slow down a change. Resistance can be open or hidden.
- 2
How does fear cause resistance to change?
Model answer
Staff may fear losing their job, status or skills. Fear makes people defend the current way of working.
- 3
How does insufficient information cause resistance?
Model answer
When staff are not told why change is happening, rumours spread and trust falls. Staff resist what they do not understand.
- 4
How does uncertainty cause resistance?
Model answer
Staff unsure how change will affect them feel anxious and may resist. Clear plans reduce uncertainty.
- 5
How does peer pressure cause resistance to change?
Model answer
Colleagues opposed to change can influence others to resist too. Group resistance is harder to overcome.
- 6
How can communication reduce resistance to change?
Model answer
A clear explanation of the reasons, benefits and timetable for change builds understanding. Two-way communication lets staff raise concerns.
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