Key term
CCEA A-Level Professional Business Services 3210
The Business Environment
The Professional Business Services Sector
The Consultancy Process
Understanding the Client's Market
Client Relationships
Business Ethics
Persuading, Negotiating and Influencing
Business Planning and Risk Management
Government Regulation
Organisational Structure and Culture
Recruitment and Selection
Learning and Development
Employee Well-Being and Motivation
Managing Conflict
Business Research Methods
Sources of Finance
Cash Flow
Financial Statements
Ratio Analysis
Investment Appraisal and Financial Decisions
IT Systems and Communication Technology
Technology for People and Operations
Technology for Finance and Disaster Recovery
Big Data and the Ethics of Technology
Leadership and Management
Managing Teams
Managing Change
Project Management and Feasibility
Project Initiation and Planning
Managing Change
- 4 subtopics
- 12 things to know
- A2 2
What Managing Change covers
Managing Change is examined in Unit A2 2, Leadership and Management. It covers reasons for change in the business environment, resistance to change, Lewin, Kotter and Galbraith's change models and benefits and challenges of managing change.
Where it is assessed
A2 2
Leadership and Management — a written examination.
Check the CCEA specification ↗The 4 subtopics
Each one has its own page.
- Reasons for change in the business environmentOrganic growth, mergers and takeovers, recession, technology, new leaders, customer tastes and poor performance as causes of change, and planned, unplanned and incremental change.Open →
- Resistance to changeFear, lack of information, uncertainty and peer pressure as causes of resistance, and reducing it through communication, involvement, training and trust.Open →
- Lewin, Kotter and Galbraith's change modelsLewin's unfreeze, change and refreeze, Kotter's 8-step process and short-term wins, Galbraith's Star Model, and choosing a model for a client merger.Open →
- Benefits and challenges of managing changeHow well-managed change cuts absence, turnover and conflict and raises productivity and engagement, and the costs, timing and resistance that make change hard.Open →
What you need to know
Answer each one before you reveal it.
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Key term
How can communication, involvement and training reduce resistance to change?
Key term
What is Lewin's unfreeze–change–refreeze model?
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How can managing change effectively reduce absenteeism?
Key term
Why is change common in the business environment?
Key term
What is resistance to change?
Process
What happens at the unfreeze stage?
Key term
How can managing change effectively reduce labour turnover?
Key term
How can organic growth lead to change?
Key term
How does fear cause resistance to change?
Process
What happens at the change stage of Lewin's model?
Key term
How can effective change management improve communication?
Take Managing Change further
The same content, four other ways.
Commonly confused
Pairs that lose marks when they are blurred together.
Organic growth vs Takeover
Organic growth: a business expanding from within by opening offices or adding services. Takeover: one business gaining control of another by buying it.
Planned change vs Unplanned change
Planned change: alteration deliberately designed and managed by the business. Unplanned change: alteration forced on the business by unexpected events.
Unfreeze vs Refreeze
Unfreeze: preparing staff to let go of the old ways before anything new is introduced. Refreeze: embedding the new ways as normal practice after they are introduced.
Questions from this topic
Each one with the model answer underneath.
- 1
Why is change common in the business environment?
Model answer
Businesses face constant pressure from competitors, technology, customers and the economy. Firms that fail to adapt risk decline.
- 2
How can organic growth lead to change?
Model answer
Organic growth means a business expanding from within, such as opening new offices. New structures, systems and staff are needed.
- 3
How do mergers and takeovers cause change?
Model answer
A merger joins two firms and a takeover brings one under another's control. Structures, cultures and jobs often change.
- 4
How can an economic recession force change?
Model answer
A recession reduces demand, so firms may cut costs, restructure or reduce staff. Some firms change their services to survive.
- 5
How does technological change drive business change?
Model answer
New technology such as cloud software and artificial intelligence changes how work is done. Staff need new skills and processes must be redesigned.
- 6
How can new owners or leaders lead to change?
Model answer
New owners or leaders often bring a different vision, strategy and style. Priorities and ways of working may shift quickly.
What is inside Levo
Six ways to work the same material.
Managing Change revision questions
- What does Managing Change cover in CCEA A-Level Professional Business Services?
- 4 subtopics: reasons for change in the business environment, resistance to change, lewin, kotter and galbraith's change models and benefits and challenges of managing change. Each one has its own page with questions and model answers.
- How is Managing Change organised?
- By the CCEA 3210 specification, subtopic by subtopic, so it matches the order you are taught it in.
Every question in Managing Change, on a schedule.
Attempt a question from memory, write the correct version, then attempt it again. Levo records the jump between your first attempt and your last, and brings each question back on the day you are due to forget it.
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