The value of training to a business

Overview

Role of training in developing appropriate skills, poaching in the context of training and how a business can measure whether training has worked.

What you need to know

Answer each one before you reveal it.

Questions from this subtopic

Each one with the model answer underneath.

1. 1

   Explain the role of training in developing appropriate skills.

   Model answer

   Training turns a general recruit into someone able to do a specific job to standard. Skills can also be updated as technology and customer expectations change.

2. 2

   How does training affect output per worker?

   Model answer

   A trained employee completes tasks faster and makes fewer mistakes. Output per worker therefore rises and unit costs fall.

3. 3

   How does training affect quality?

   Model answer

   Trained staff follow the correct procedures, so fewer defective units are produced. Waste, rework and customer complaints all fall.

4. 4

   How does training affect motivation?

   Model answer

   Training shows employees that the business is willing to invest in them. Greater competence also raises confidence and job satisfaction.

5. 5

   How does training affect labour turnover?

   Model answer

   Trained staff who can see a route to promotion have a reason to stay. Lower turnover cuts the cost of constant recruitment.

6. 6

   Give two costs of training to a business.

   Model answer

   Training costs course fees and the wages of an employee who is not producing. Managers also lose time delivering or arranging the programme.

Other ways to work this

The same content, four other ways.

What is inside Levo

Six ways to work the same material.