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Systems Analysis

Methods of investigation

  • 3 things to know
  • AS Unit 1

Overview

Four methods of investigation available to an analyst, direct observation as a method of investigation and interview as a method of investigation.

What you need to know

Answer each one before you reveal it.

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Key term

Why must an analyst investigate the existing system before designing a new one?

Key term

Name four methods of investigation available to an analyst.

Key term

Describe direct observation as a method of investigation.

Questions from this subtopic

Each one with the model answer underneath.

  1. 1

    Why must an analyst investigate the existing system before designing a new one?

    Model answer

    The new system must do everything the organisation actually needs, and only a study of current working shows what that is and where the present arrangements fail.

  2. 2

    Name four methods of investigation available to an analyst.

    Model answer

    Direct observation, interviews, questionnaires and the study of existing documentation are four.

  3. 3

    Describe direct observation as a method of investigation.

    Model answer

    The analyst watches staff carrying out their work in the workplace and records what is actually done, how long it takes and where problems arise.

  4. 4

    Give two advantages of direct observation.

    Model answer

    The analyst sees what really happens rather than what people say happens, and informal shortcuts that nobody would think to mention become visible.

  5. 5

    Give one drawback of direct observation.

    Model answer

    People work differently when they know they are being watched, so what the analyst records may not represent normal practice.

  6. 6

    Describe an interview as a method of investigation.

    Model answer

    The analyst questions an individual member of staff face to face, following up their answers to explore how they work and what they need.

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