Eduqas A-Level Geography A110QS
Coastal LandscapesLandscape
Glaciated LandscapesLandscape
Changing Places
Water and Carbon Cycles
Global Migration
Global Governance of the Oceans
Tectonic Hazards
EcosystemsContemporary theme
Economic Growth and Challenge: IndiaContemporary theme
Economic Growth and Challenge: ChinaContemporary theme
Development in an African ContextContemporary theme
Energy Challenges and DilemmasContemporary theme
Weather and ClimateContemporary theme
Geographical Skills
Economic Growth and Challenge: India
Global shift, outsourcing and offshoring
- 3 things to know
- Component 3 Section B
Overview
Global shift, call centre and two major Indian information technology services companies.
What you need to know
Answer each one before you reveal it.
Distinguish outsourcing from offshoring.
Why did India capture so much of the world's business process outsourcing?
Questions from this subtopic
Each one with the model answer underneath.
- 1
Define the global shift.
Model answer
The global shift is the movement of manufacturing and service work from developed to emerging economies. Lower labour costs and cheaper transport and communication drive it.
- 2
Distinguish outsourcing from offshoring.
Model answer
Outsourcing means contracting work to a separate company, which may be in the same country. Offshoring means moving the work abroad, whether to a contractor or to the firm's own subsidiary.
- 3
Why did India capture so much of the world's business process outsourcing?
Model answer
A large English-speaking graduate workforce could be hired at a fraction of Western salaries. Satellite and fibre links from the 1990s made distance almost irrelevant to service work.
- 4
How does the time difference help Indian outsourcing?
Model answer
India sits about five and a half hours ahead of the United Kingdom and ten ahead of New York. Work sent at the end of a Western day can be returned by the next morning.
- 5
What is a call centre, and where are India's concentrated?
Model answer
A call centre handles telephone and online customer service for clients based abroad. Bengaluru, Hyderabad, Gurugram and Pune host the largest concentrations.
- 6
Name two major Indian information technology services companies.
Model answer
Tata Consultancy Services and Infosys are the two largest Indian information technology firms. Wipro and HCL are the other major names.
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