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Systems Analysis, Maintenance and Documentation

Methods of investigation

  • 3 things to know
  • Component 1

Overview

Interview as a method of investigation, one advantage and one disadvantage of interviews and questionnaire as a method of investigation.

What you need to know

Answer each one before you reveal it.

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Key term

Why does an analyst investigate the existing system before designing a new one?

Key term

Describe the interview as a method of investigation.

Evaluation

State one advantage and one disadvantage of interviews.

Questions from this subtopic

Each one with the model answer underneath.

  1. 1

    Why does an analyst investigate the existing system before designing a new one?

    Model answer

    The existing system shows what the organisation really does rather than what the manual claims. Requirements and current weaknesses are both discovered this way.

  2. 2

    Describe the interview as a method of investigation.

    Model answer

    An interview is a planned conversation with an individual user or manager. The analyst can ask follow-up questions and pursue unexpected answers.

  3. 3

    State one advantage and one disadvantage of interviews.

    Model answer

    An interview gives detailed answers and lets the analyst clarify anything unclear. Interviews are slow and cannot reach a large workforce.

  4. 4

    Describe the questionnaire as a method of investigation.

    Model answer

    A questionnaire is a fixed set of written questions distributed to many people. Answers can be counted and compared once they are returned.

  5. 5

    State one advantage and one disadvantage of questionnaires.

    Model answer

    A questionnaire reaches many users cheaply and lets them answer anonymously. Response rates are often poor and an ambiguous question cannot be clarified.

  6. 6

    Describe observation as a method of investigation.

    Model answer

    Observation means watching staff carry out their work in the real workplace. The analyst records what actually happens rather than what people report.

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