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Implementation and System Security

User documentation

  • 3 things to know
  • AS Unit 1

Overview

User documentation, five sections found in a typical user guide and context-sensitive help.

What you need to know

Answer each one before you reveal it.

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Key term

Name five sections found in a typical user guide.

Key term

What is user documentation?

Key term

Why does user documentation avoid technical language?

Questions from this subtopic

Each one with the model answer underneath.

  1. 1

    What is user documentation?

    Model answer

    User documentation is the material written to help the people who operate a system carry out their tasks with it correctly.

  2. 2

    Name five sections found in a typical user guide.

    Model answer

    A user guide typically contains installation instructions, an explanation of how to start the system, step-by-step instructions for each task, a list of error messages and their meanings, and a troubleshooting section.

  3. 3

    Why does user documentation avoid technical language?

    Model answer

    User documentation is read by people who operate the system rather than build it, so terms they would not recognise make the instructions useless to them.

  4. 4

    What is a troubleshooting section for?

    Model answer

    A troubleshooting section lists the common problems users meet, with the likely cause and the action to take, so ordinary difficulties are solved without contacting the support desk.

  5. 5

    Why are screenshots included in user documentation?

    Model answer

    A picture of the screen lets the reader confirm they are in the right place and see exactly which control an instruction is referring to.

  6. 6

    Give two forms in which user documentation can be supplied.

    Model answer

    User documentation can be supplied as a printed manual and as searchable help built into the software itself.

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