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Contract: Express and Implied Terms

Consumer remedies and the Consumer Contracts Regulations 2013

  • 3 things to know
  • Components 2 and 3

Overview

Short-term right to reject and final right to reject.

What you need to know

Answer each one before you reveal it.

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Numbers

What is the short-term right to reject?

Numbers

What remedy follows once the short-term right to reject has expired?

Key term

What is the final right to reject?

Questions from this subtopic

Each one with the model answer underneath.

  1. 1

    What is the short-term right to reject?

    Model answer

    The short-term right to reject allows a consumer to return non-conforming goods and obtain a refund. Section 22 of the Consumer Rights Act 2015 sets the period at 30 days.

  2. 2

    What remedy follows once the short-term right to reject has expired?

    Model answer

    The consumer may require repair or replacement under section 23 of the Consumer Rights Act 2015. The trader must act within a reasonable time and without significant inconvenience.

  3. 3

    What is the final right to reject?

    Model answer

    The final right to reject arises where repair or replacement has failed or is impossible. Section 24 also allows the consumer to keep the goods and claim a price reduction.

  4. 4

    How many attempts at repair must a consumer allow?

    Model answer

    The Consumer Rights Act 2015 entitles the trader to one repair or one replacement. A further failure to conform lets the consumer move to the final right to reject.

  5. 5

    Can a deduction be made from a refund for the consumer's use of the goods?

    Model answer

    A trader may make no deduction for use in the first six months, except for motor vehicles. A deduction is permitted after six months to reflect the use the consumer has had.

  6. 6

    Who bears the burden of proof when goods fail shortly after delivery?

    Model answer

    Goods that do not conform within six months are presumed not to have conformed at delivery. The trader must prove otherwise to defeat the consumer's claim.

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