Eduqas A-Level Law A150QS
Parliamentary and European Law Making
Delegated Legislation
Statutory Interpretation
Judicial Precedent
The Civil Courts and Civil Process
The Criminal Process
Legal Personnel
Access to Justice and Funding
Contract: Rules and Theory of Contract LawContract
Contract: Essential Requirements and FormationContract
Contract: Express and Implied TermsContract
Contract: Misrepresentation and Economic DuressContract
Contract: Discharge of ContractContract
Contract: RemediesContract
Tort: Rules and Theory of Tort LawTort
Tort: NegligenceTort
Tort: Occupiers' LiabilityTort
Tort: Torts Connected to LandTort
Tort: Vicarious LiabilityTort
Tort: Defences and RemediesTort
Criminal Law: Rules and TheoryCriminal
Criminal Law: General Elements of LiabilityCriminal
Criminal Law: Offences Against the PersonCriminal
Criminal Law: Property OffencesCriminal
Criminal Law: Capacity DefencesCriminal
Criminal Law: Necessity Defences and Preliminary OffencesCriminal
Human Rights: Rules and TheoryHuman rights
Human Rights: Protection of Rights and Freedoms in the UKHuman rights
Human Rights: Convention ProvisionsHuman rights
Human Rights: Restrictions on Convention RightsHuman rights
Human Rights: EnforcementHuman rights
Human Rights: ReformHuman rights
Contract: Express and Implied Terms
Consumer remedies and the Consumer Contracts Regulations 2013
- 3 things to know
- Components 2 and 3
Overview
Short-term right to reject and final right to reject.
What you need to know
Answer each one before you reveal it.
What remedy follows once the short-term right to reject has expired?
What is the final right to reject?
Questions from this subtopic
Each one with the model answer underneath.
- 1
What is the short-term right to reject?
Model answer
The short-term right to reject allows a consumer to return non-conforming goods and obtain a refund. Section 22 of the Consumer Rights Act 2015 sets the period at 30 days.
- 2
What remedy follows once the short-term right to reject has expired?
Model answer
The consumer may require repair or replacement under section 23 of the Consumer Rights Act 2015. The trader must act within a reasonable time and without significant inconvenience.
- 3
What is the final right to reject?
Model answer
The final right to reject arises where repair or replacement has failed or is impossible. Section 24 also allows the consumer to keep the goods and claim a price reduction.
- 4
How many attempts at repair must a consumer allow?
Model answer
The Consumer Rights Act 2015 entitles the trader to one repair or one replacement. A further failure to conform lets the consumer move to the final right to reject.
- 5
Can a deduction be made from a refund for the consumer's use of the goods?
Model answer
A trader may make no deduction for use in the first six months, except for motor vehicles. A deduction is permitted after six months to reflect the use the consumer has had.
- 6
Who bears the burden of proof when goods fail shortly after delivery?
Model answer
Goods that do not conform within six months are presumed not to have conformed at delivery. The trader must prove otherwise to defeat the consumer's claim.
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